Warranty

Register Your Product

Please register your appliance to receive your free 1 year parts and labour warranty.

It is important that you register your new or older appliances, as this also allows Lec to contact you in the event of an important product update regarding the appliance you purchased.

To register your appliance you can either:

1. Call FREE 0800 597 8471 

2. Complete the registration card included with your appliance

3. Register Your Product Online

                                                                     

Repair & Care

Repair & Care is a maintenance & support plan for your broken-down appliance, providing a one-off repair (where repairable) and then ongoing maintenance and support for your product, to help ensure your product continues to work correctly and to minimise the chances of mechanical and electrical breakdown. It is provided by Domestic & General Services Limited.

If you have taken out a Repair & Care plan, you have a no fix no fee promise. If the expert engineer can’t fix the initial fault or if the appliance is beyond economic repair, you’ll get a full refund of any monies paid up until that point – no questions asked.

  • Initial repair by an expert engineer to get you back up and running
  • If we can’t fix your initial fault, we’ll refund any monies paid up until that point
  • Exclusive access to Domestic & General’s Appliance Care portal to keep the product in good working order
  • A remote annual health check on your appliance
  • Unlimited phone support from the Appliance Care Team
  • Set-up and ongoing support for your appliance
  • Onsite visits by expert engineers if your appliance fails the annual health check or stops working

Call 0344 815 3746 to discuss your plan options

This Maintenance & Support Plan is provided by Domestic & General Services Limited. The plan provides you with maintenance and support services to help keep your home appliance properly maintained, supported and in good working order.

Extended Protection

You can also extend your protection for up to 3 years for additional peace of mind. Once you have registered your appliance, you will be given the opportunity to extend your protection. For more information please contact our Lec Service team on 0844 815 3737.  Lines open:

Monday to Thursday: 8.00 am - 6.00 pm
Friday: 8.00 am - 5.30 pm
Saturday: 8.30 am - 2.00 pm
Sunday: 10.00 am - 2.00 pm

 

* Warranty Conditions 

These conditions do not affect your statutory rights.

All appliances manufactured by Lec carry a free guarantee which protects you against the cost of repairs in the first 12-months from date of purchase provided; 
a) The guarantee is registered by post, online or by phone within 30 days of purchase. 
b) Claims are accompanied by evidence of the date of purchase, such as a sales receipt, showing that the appliance was bought within 12-months prior to the date of claim. 
c) The appliance was correctly installed and operated in accordance with the manufacturer’s instructions and used solely for domestic purposes. 
d) The defect was not due to accident, misuse, unauthorised modification or inexpert repair.

Consumable parts, such as fuses in plugs and bulbs, which require routine replacement are excluded from the guarantee.

Your guarantee is valid only in the UK.