Customer Care

Here at Lec we are committed to providing a comprehensive after sales service to all our customers.

FAQ

Yes, all our integrated refrigeration appliances are supplied with the necessary parts for reversal of the doors.

Leave the appliance to stand for at least 12 hours before switching on, to allow the refrigerant to settle.

We do not recommend use of this appliance in an unheated, cold room; e.g. garage, conservatory, annex, shed, out-house etc. The ambient temperature must not drop below that specificed by the climate class and that temperatures are maintained as consistently as possible. Allowed ambient temperatures depend on the model (class) of the appliance, which is stated on the data badge.

We recommend that your appliance should be defrosted every 6 months or when there is a frost build up on the shelves of about half a centimeter.

Before using the appliance for the first time, clean all internal parts with a clean cloth wrung out in warm water and neutral detergent, to remove the "new" odour. Dry thoroughly.

Cleaning the appliance:-

  1. Disconnect the power supply before cleaning.
  2. No coarse or abrasive cleaning agents are to be used as they can damage the surface.
  3. Clean the exterior with water and detergent.
  4. Use a clean cloth wrung out in warm soapy water to clean the interior and detachable accessories - not suitable for dishwasher cleaning.
  5. Do not forget to clean the defrost water receptacle, located above the refrigerator compressor (do not remove the receptacle).
  6. The door seals should be kept clean to prevent sticking and resulting in damage - seals to be cleaned with clear water and dried thoroughly afterwards.

After cleaning:-

1. Before using the appliance after cleaning, the interior and the door seals must be completely dry

Check the door is closing fully.

Make sure the thermostat setting is correct (ideally midway).

Ensure the refrigerator is not positioned close to any heat sources.

Check that the air can circulate freely at the rear of the appliance.

Check the thermostat setting (the higher the setting the colder the fridge).

If the appliance is switched on and the electrics have been checked the bulb may need changing. Please consult the user manual for instructions.

This could be because the condensation water drainage channel, normally located at the rear of the fridge, is blocked.

Dry the bottom of the fridge and clean the drainage channel and the outlet hole with a cotton bud or similar item. This problem can be avoided by cleaning the draining channel regularly.

It is not unusual to hear noises from cooling appliances, especially when the appliance is switching on or off. Normal operating noises can also be caused by:

  1. The compressor (motor) may hum whilst in operation.
  2. On integrated appliances a fan may continually run to circulate air between the rear of the appliance and the cabinet.
  3. Bubbling, gurgling or whirring noises may be heard as the refrigerant circulates.
  4. Clicking will be heard as the thermostat turns the compressor on and off.
  5. Cracking may be heard when the auto-defrost is operating or when the appliance is cooling down or warming up.
  6. A frost-free freezer may emit a low hissing sound as the air circulates around the compartment.

If possible, also check:

  1. The appliance is level.
  2. It is not touching any other appliances, furniture or walls.
  3. If any of the drawers, basket or shelves are loose which could be vibrating.
  4. If anything stored in the fridge or freezer is rattling against each other, such as bottles or containers.

What type of bottles are being stored? It is important to remember that the stated bottle capacity is the MAXIMUM capacity and is based on 75cl Bordeaux bottles. It may be necessary to store the bottles in a 'top and tail' fashion, with the body of one bottle adjacent to the neck of the next bottle.

Please check the instruction manual. On some models, the thermostat is located on the back of the appliance. This is simply because it is set at the outset (usually to setting 2) and then does not really need to be changed. Because it is on the back, it means that the dial will not be knocked accidentally. You would normally need to turn the dial up to 3 only when freezing large amounts of fresh food.

It is best not to. Fridges and fridge-freezers are usually controlled by a thermostat in the fridge compartment which is aiming for a fridge temperature of around 4 degrees Celsius. In cold weather in a garage the air temperature may go below 4 degrees and so the thermostat will get confused - it will think that as the room is already cold it does not need to switch the motor on. At temperatures below 0 degrees Celsius, the thermostat will fail to operate. However, because the appliance is well-insulated, when the motor is off the interior temperature will start to rise, resulting in the food spoiling. Freezers generally do cope well in garages and outhouses (because they are aiming for -18 degrees Celsius and it is very unlikely that the garage would get that cold), but this performance cannot be guaranteed. In particular, you may find that condensation will form on the freezer and it may ice up more quickly than usual. Most appliances are designed to work in a room where the air temperature is between 10 degrees and 38 degrees Celsius, however please check the climate class designation for each model. Freezers also have a power cut safe time figure (the rising time) in hours. This is the time taken for the interior food temperature to rise from -18 degrees to -10 degrees Celsius in hours in the event of a power cut. Frozen food starts to thaw and spoil at -10 degrees Celsius. The higher the rising time figure, the longer the food will be safe for in the event of a power cut or the motor being off.

This is normal. Because this model has quite a narrow width, the glass shelves can fit into the supporting grooves by themselves, even without plastic profile trims. The profiles are not needed.

Please check for blockages in the drain hole. You can pour a small amount of hot water down the condensate channel. Please check fridge door is closing firmly, thermostat is not set to the maximum setting, and that no food items are touching the back wall of the fridge. If the issue persists, please request a service visit.

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