Lec is part of the Glen Dimplex Home Appliances who were winners of The Domestic and General Customer Care Award in 2005, 2006 and 2007!
Our Customer Care team were voted number one at the Domestic & General 2007 Awards, for a record three years in a row.
Domestic and General, the UK’s leading appliance protection specialists, has awarded us their coveted Customer Care Award for 2005, 2007 and 2007. Annually D&G send out over 450,000 questionnaires to their customers, and this year, those customers voted us number 1 again.
We have recently invested over £2.5 million improving our customer care levels. We now have: -
- Over 300 qualified and dedicated staff!
- A call centre that answers all customer calls in under 10 seconds!
- A prompt engineer call out service
- A 90% first time repair rate!
Our award winning team can be contacted six days a week. Lines are open Monday to Thursday from 8.30am to 5.30pm, Friday from 8.30am to 5.00pm, and Saturday from 9.00am to 1.00pm.
If you currently own a Lec product call one of the dedicated customer care team on 0871 22 22 505
For our Customer Product Helpline call 0871 22 22 625
For our Trade Product Helpline call 0871 22 22 635
At LEC we also have a comprehensive stock of spare parts, to speak to one of our specialised team call 0871 22 22 506